About Banta ModelWorks

Shipping & Ordering Information

I currently ship orders every Monday. If your order is placed on a Tuesday or later in the week, it will typically ship the following Monday. While this schedule may occasionally vary based on my workload, I do my best to stick as close to it as possible. This allows me time to develop new kits and keep our existing products well stocked.

If you need faster shipping, please email me — I’ll do my best to accommodate your request, though an extra handling charge may apply.

Please note: On rare occasions, shipping may take longer, usually due to custom additions or special orders.

How to Order

You can place your order using the shopping cart on the website, by calling toll-free at 800-653-8214, by email, or even by snail mail—whichever method works best for you. We accept VISA, MasterCard, AMEX, Discover, checks, and cash.

International Orders

Please email or use the shopping cart to place international orders. A flat shipping charge will be added upfront, and any difference between that and the actual postage cost will be refunded to you.

Large Orders

Large orders may take up to 15 days to prepare. If postage costs exceed $60, you will receive a request for additional payment to cover shipping. Alternatively, you can email your order and I’ll send you a PayPal invoice, which you can pay using any credit card.

Domestic Orders by Mail

If sending an order by mail, please include an additional $12.50 for shipping and handling per order. (This charge is automatically added when using the shopping cart.) All orders ship via USPS Priority Mail or UPS for larger packages.

Previously, small flat kits were sent via First Class Mail, but due to damage and replacement costs, all shipments now go Priority Mail in a box. Thank you for your understanding—it helps ensure your order arrives safely.

Important Reminders

• Please include your full shipping address with all correspondence to avoid delays.

• We offer a 100% Satisfaction Guarantee. For returns, please contact us to receive a Return Merchandise Authorization (RMA) number. You will be responsible for return shipping costs. Refunds are issued upon receipt of returned items.
  
• Phone orders are still welcome! Call or email with any questions.
  

Thank you for choosing us!

There are a number of build videos of our models found here. To date these were created by Mike McCarville, some of you may know him, his videos cover his build of several of our kits.

All returns must be completed within 30 days of purchase to qualify for a full refund. A restocking fee of up to 30% may be applied depending on the condition of the returned item. Items must be returned in their original condition, as delivered. Shipping costs may or may not be refundable, depending on the situation. Special order items are non-refundable.

If you order an older or out-of-production kit that I cut specifically for you, payment is required in advance. Since these are custom-cut and not kept in stock, no refunds are available for these kits.

Terms and Conditions

Thanks for visiting our website. We’ve put together the following terms to explain how things work here—like what you can expect from us and what we ask in return. By using the site, placing an order, or browsing around, you're letting us know you're okay with the terms below. If you have any questions or concerns, just reach out—we’re happy to help.

Copyright

All the content on this site—like text, images, graphics, and code—is owned by Banta Modelworks and protected by copyright laws. Some parts might be licensed to us, but they’re all part of the same collection. You’re welcome to print or copy parts of the site if you’re placing an order or using it for your own personal, non-commercial use. But please don’t reproduce, distribute, or share the content beyond that without getting our permission first. Also, please don’t remove any copyright or proprietary notices if you download materials.

Trademarks

All brand names, logos, and trademarks displayed on this site are the property of Banta Modelworks. They are protected by law, and we kindly ask that you do not use them without our prior written permission.

Warranty Disclaimer

We want you to be happy with your experience, but this site and the products we offer are provided “as is.” We can’t promise the site will always be perfect or error-free, and sometimes instructions or materials might change without notice. We also might swap out parts with equal or better quality if needed. Some laws don’t allow us to limit warranties, so if you’re in one of those places, this might not apply.

Limitation of Liability

We do our best to provide great products and services, but we aren’t responsible for any damages that might come from using (or not being able to use) the site or our products, even if we knew about the possibility. Some laws don’t allow this kind of limitation, so it might not apply everywhere.

Returns

If you need to return something, please do so within 30 days of purchase. The item should be in the same condition you received it. There may be a 30% restocking fee. Shipping costs might not be refundable.

Pricing Errors

Sometimes mistakes happen, and if a product is listed at the wrong price, we reserve the right to cancel the order—even if it’s been confirmed and charged. If you’ve already been charged, we’ll make sure you get a refund for the difference.

How These Terms Apply

These terms come into effect as soon as you start using the site or place an order. We might update or end these terms at any time, but certain parts like copyright and liability will still apply even if the rest changes.

Getting in Touch

If we need to send you important updates or notices, we’ll use the email or address you provided. We try to keep communication clear and timely.

Using the Site Respectfully

We want everyone to have a good experience here. Please don’t harass other users or us, use offensive language, or pretend to be someone else. Also, don’t upload or share anything illegal, threatening, or inappropriate. This isn’t the place to promote other businesses or services either.

Your Responsibility

If something happens because of your actions on our site—like violating these terms or causing problems—you agree to cover any losses or costs we face because of it.

Links to Other Sites

Sometimes we link to other websites for your convenience. These sites have their own rules and privacy policies, which we don’t control. Use those sites at your own risk. We welcome feedback if you notice any broken links or issues.

Privacy

Your privacy matters. Any personal info you provide is used only to process and deliver your orders. We don’t sell your info to anyone. Sometimes, trusted partners who help us operate the site might see your info, but they’re required to keep it confidential. We might also share info if the law requires it or if we need to protect our rights or safety.

Legal Stuff

These terms are governed by Vermont state law, and any legal issues will be handled in courts located in Windham County, Vermont. If you have a legal claim related to this site or our products, it needs to be brought within one year. Just because we don’t enforce a part of these terms right away doesn’t mean we waive our rights later. Also, we can transfer our rights and responsibilities under these terms to others without telling you in advance.

Thanks for taking the time to read this! We appreciate your business and look forward to providing you with great products.